Welcome to Tix Ninja's Cancellation Policy. As we aim to streamline your ticketing experience, it's essential to understand our stance on cancellations.
Cancellation by Users:
- Timing: Users can request event organizers to cancel their ticket purchase via Tix Ninja. However, the ability to cancel and the associated penalties are subject to the event organizer's policies.
- Fees: If the cancellation is permitted and processed through Tix Ninja, the payment gateway fees will not be refunded.
Cancellation by Event Organizers:
- Communication: If an event is canceled, event organizers are required to notify users promptly. Tix Ninja will facilitate the notification process but is not responsible for the decision to cancel or postpone an event.
- Refunds: In the event of cancellation by an organizer, refunds will be subject to the event organizer's refund policy. Tix Ninja will facilitate the refund process if requested by the organizer. Read our Refund Policy for more details.
Failed Transactions:
If a ticket purchase transaction fails but the amount is deducted from the user's account, the user should notify Tix Ninja immediately. The refund process for failed transactions will be initiated after verification, and only the payment gateway fee will be deducted.
Modifications:
Any modifications to an event, such as date or venue change, will be communicated by the event organizers. Users are advised to check the event details periodically to stay updated.
Amendments:
Tix Ninja may modify this Cancellation Policy from time to time. Users and event organizers are advised to revisit the policy periodically. Continued use of our platform after such changes constitutes acceptance of the updated policy.
By using Tix Ninja's services, clients agree to be bound by this Cancellation Policy and any modifications made to them. If clients have any questions or concerns about these Cancellation Policy, they are encouraged to contact Tix Ninja via the form below or email [email protected].
