Welcome to Tix Ninja's Privacy Policy. We value the privacy and security of our users. This policy outlines the data we collect, why we collect it, and how we protect it.
Data Collection:
- Personal Data: This includes your name, email address, phone number, date of birth, and, when required by certain events, additional documents such as your National ID or Passport.
- Transaction Data: While we don't store payment details, we do keep records of transactions, including the payment method used.
- Usage Data: We collect data related to how you use our platform, including the events you show interest in, purchase histories, and more.
Why We Collect Data:
- To facilitate ticket purchases and ensure a smooth experience on our platform.
- To communicate with you about upcoming events or any changes to events you've shown interest in.
- To comply with any legal obligations.
Transactions and Pricing:
- All ticket prices are set by the event organizers. Tix Ninja charges a commission on each sale from organizers, which varies depending on the event.
- Payments are processed through third-party gateways. No payment details are stored on our platform.
Data Protection & Security:
- We employ robust security measures to protect your data, including encryption and secure storage solutions.
- Payment information is handled exclusively by third-party payment gateways, ensuring further security.
Data Sharing:
- Event Organizers: Your necessary details, like name and contact, will be shared with event organizers for verification. This is essential for the ticketing process.
- Service Providers: We may share data with third-party service providers who assist in the operation of our platform, as long as they adhere to strict confidentiality obligations.
- Legal Obligations: We might disclose data if required by law.
Data Deletion Requests:
At Tix Ninja, we understand the importance of your right to control your personal data. If at any point you decide to stop using our services and wish to have your data deleted, we have made the process straightforward and transparent.
How to Request Data Deletion:
- Through Your Profile: You can initiate a data deletion request directly from your account. Simply go to your profile settings and click on the Delete Account option. Upon confirming your request, you will receive a confirmation email from us. Please respond to this email if you wish to proceed with the deletion.
- Email Request: If you prefer, you can also request data deletion by emailing us at [email protected]. Please include your account details and a clear request to delete your data. Our team will process your request and confirm once it is completed.
- After Request Submission: Once a deletion request is submitted, you will have 48 hours to retract your decision by replying to our confirmation email. If we do not receive a retraction within this timeframe, we will proceed to delete all your associated data, including purchase and event history.
What Happens After Data Deletion:
- All your personal, transaction, and usage data will be permanently removed from our databases.
- You will lose access to any tickets or event information associated with your account.
- Once deleted, your data cannot be recovered.
Cookie Policy:
We use cookies primarily for analytics and to enhance your experience on our platform. For a detailed look into this, please see our Cookie Policy.
Data Retention:
We retain your data for as long as necessary to fulfill the purposes mentioned, unless legally required to retain it for longer.
Your Rights:
You have the right to access and correct your personal data from your profile. For any requests or concerns you're unsure about, please contact Tix Ninja support.
Amendments:
We, Tix Ninja may update our Privacy Policy occasionally. We advise you to review this page periodically for any changes.
By using Tix Ninja's services, clients agree to be bound by these Privacy Policy and any modifications made to them. If clients have any questions or concerns about these Privacy Policy, they are encouraged to contact Tix Ninja via the form below or email [email protected].
